Dawid Kaczorowski
Digital Experience Analyst @Softcat
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WORK HISTORY
Digital Experience Analyst @Softcat
Marlow, GB
Successfully building and delivering comprehensive technical reports to customers, empowering them with DEX data and integrating the platform into their daily operations.* Continuously improving and developing processes, reporting, and strategic approaches to enhance the service.* Utilising DEX tools and Tableau to create bespoke dashboards, enabling customers to achieve their goals.* Leading the DEX team by distributing work and training other DEX analysts, fostering a collaborative and efficient work environment.* Travelling across the country to Softcat’s offices, training sales teams on the DEX platform and services to enhance their understanding and support to effectively sell the platform.
EDUCATION
Sciences Po Bordeaux
Political Science and Government
Coventry University
Bachelor’s Degree, History and Politics
Hounslow St Mark's Catholic School
GCSEs
Hounslow St Mark's Sixth Form
A Levels, History,Classical Civilisations, Mathematics and Psychology
Coventry University
Master’s Degree, Diplomacy, Law and Global Change
SKILLS
ABOUT DAWID KACZOROWSKI
I have years of experience in technical, management, and service delivery roles, making me a perfect fit to lead Softcat’s new DEX service, where I have played a key role in helping the team grow and develop essential processes and reporting mechanisms. These efforts have been crucial in delivering and scaling the service across various offerings. The rapid growth of the service has been a testament to our hard work, and my contributions were recognised at Softcat’s annual conference, where I was honoured with the “Rising Star” award within my first six months. DEX is an exceptional service that provides customers and IT teams with the visibility needed to be proactive, reduce Mean Time to Resolve, and address issues before they impact employees. I am confident that we can elevate DEX to become one of Softcat’s most prestigious offerings.
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