David Weintraub

About David Weintraub

As the leader of Datadog\'s Enterprise IT Support team, I am responsible for managing a globally distributed team in the US, EMEA, and APAC that supports all Datadog employees from their first day with the company and beyond. I work closely with stakeholders all across Datadog to ensure we are providing the best possible support to our end users and to continuously improve the services we offer. In my role, I manage, mentor and recruit for the IT Support teams globally. I partner closely with stakeholders across the company to understand their needs and adapt my teams to support them. I drive the overall performance of the IT Support team, holding the team accountable to metrics and outcomes. I bring new ideas and challenge the existing standards by which the team works, pushing the team to continuously improve and scale as Datadog grows.As a leader, I have a breadth of experience in leading a large IT Support organization both pre and post IPO, with a passion for a high touch end user experience. I am an experienced people manager comfortable leading geographically distributed teams, delegating effectively and maintaining a high level of technical and operational excellence. I am adept at managing people through a combination of clear communication, performance management, a track record of successful and rapid execution, and an ambitious vision. I am also experienced in working and communicating effectively in a fast-paced, high growth, distributed organization.Highlights:* Scaled team from US only to a globally distributed team. Went from supporting to employees within 3 years.* Automated over 20% of all support tickets by implementing and training a conversational AI support based solution. Automating close to tickets in 2022* Orchestrated a 100% security key MFA enforcement policy within the organization.* Brought IT organization through IPO period* Developed from scratch a career path program including multiple technician and leadership levels within the IT organization. Trained and mentored leadership to develop technicians through their career progression.* Partnered with IT Engineering to develop a complete end to end automation solution to ensure IT equipment is delivered to employees on Day 1. Freeing up hundreds of hours of technician time by not having to prep and ship IT equipment.* Utilize MDMs such as JAMF and inTune to manage over Mac, Windows, Linux devices globally and ensure proper security posture.

Experience

1. Global Service Desk Manager

   Cravath, Swaine & Moore LLP

   Jun 2023 — Present · New York, NY, US

   Results-oriented Global Service Desk Manager with a proven track record in leading and managing 24x7 teams, ensuring the consistent delivery of high-quality customer service and positive user experiences within dynamic technology environments. Demonstrates expertise in onboarding, developing, and motivating IT service professionals to excel in customer support for diverse IT services. Key achievements include orchestrating a 24x7 Service Desk team, collaborating on performance measurement standards, and overseeing the administration of the ServiceNow ITSM platform. Excels in change management, problem resolution, and team development. A hands-on leader with a commitment to operational excellence, I actively contribute to team success while maintaining a focus on customer satisfaction. Seeking opportunities to leverage my skills in leadership, technical development, and resource management for impactful contributions to IT service excellence.#ITManagement #Leadership #CustomerService #ServiceDesk #ChangeManagement #ITSM #TeamDevelopment #LinkedInProfile #GlobalServiceDeskManager

Education

• Skidmore Technical College

  Microsoft Certified Professional Certification Course

Skills

• IT Infrastructure Management
• IT Service Management
• Mac Os
• Firewalls
• IT Budget
• Cloud Computing
• IT Service Delivery
• Business Process Improvement
• Networking
• Network Engineering
• Servers
• Itil
• Help Desk Implementation
• Help Desk Support
• IT Management
• Network Infrastructure
• Technical Support
• Team Development
• Sales
• Program Management
• IT Operations
• Windows Server
• Operations Management
• Sonicwall
• Voip
• Data Center
• Vmware
• IT Strategy
• Citrix
• Project Management
• Virtualization
• Network Security
• Disaster Recovery
• Cisco Technologies
• Leadership
• Managed Services
• Vendor Management
• Team Building
• Management