David Lewis

About David Lewis

I have more than 20 years of experience in Enterprise Architecture and Program Management. My passion is in executing projects with complex business requirements and innovative technical deliverables. My past experience includes managing various stakeholders in many dynamic projects across operations, business development, engineering, and content development teams.My current role requires me to lead teams to engage both internal and external stakeholders on solution-based projects. The many varied and complex initiatives my department produces allows me and my team to collaborate with individuals worldwide to implement technical solutions. It is exciting to create an impact for so many people and to deliver an innovative and successful product.

Experience

1. Sr Product Manager

   BECU

   Jan 2020 — Present

   Engagement lead in the company-wide employees) transformation for Information Worker tooling and collaboration suites. Completed the Microsoft 365 application and server transition to the cloud, while overseeing the technical modernization and facilitating user adoption. This effort led to savings of $1M and saved hundreds of internal resource hours. Additionally, the corporate service portfolio has been streamlined for holistic operational and security efficiencies. Initiatives/Projects ->- Reshaped the employee experience lifecycle, which contributed towards >40% efficiency in on/off boarding staff and $2M/year reduction in supplier and deployment improvements- Digital Transformation: company-wide technology refresh and process improvements - Implemented a new managed service partnership for IT operations (tier 1-3)- Created the framework and governance, and implemented enterprise AI (CoPilot and Now Assist)- Deployed a Contact Center service by consolidating 20+ technologies to a centralized cloud serviceProduct Management ->- Product Owner for 100+ applications and 15 teams, while reducing the $42M budget reduction by 10%- Microsoft 365 suite capabilities, product adoption and process efficiency- Telephony and Contact Center applications (all UCaaS & CCaaS services)- ServiceNow platform: IT operations, asset management, incident management and security operations, including associated integrations for: PagerDuty, LogicMonitor and identity resources for operational efficiency - End-User computing services from deployment (Microsoft Autopilot), management (Microsoft Intune) and updates (MECM/Intune)Process Engagements ->- Employee lifecycle with hardware OEM integration using ServiceNow functionality- Digital transformation with zero-touch architecture updates- Service creation of managed services for Tier 1-3 IT support teams- ServiceNow dashboard/reporting with predictive intelligence and performance analytics

Education

• Hawaii Pacific University

  Bachelor of science, Management information systems

Skills

• Networking
• Veterans
• Product Management
• Microsoft Technologies
• Program Management
• Sharepoint
• Enterprise Software
• T-Sql
• Event Management
• Private Cloud
• IT Service Management
• Microsoft Products
• Hyper-V
• Servers
• Itil
• Active Directory
• Windows Server
• Windows Server 2008
• Dog Walking
• Project Management
• Virtualization
• Data Center Architecture
• Microsoft Sql Server
• Business Development
• Certified Project Manager
• Cloud Computing
• Powershell
• Windows Azure
• Data Warehousing
• Enterprise Storage