Daviyion Johnson

About Daviyion Johnson

As a Customer Success leader with over 7 years of experience, I specialize in driving product adoption and retention for SMB, Mid-market, and Enterprise clients. Leveraging product launches and data-driven insights, I’ve enhanced customer satisfaction and fueled business growth—reducing onboarding time by 35%, achieving a 93% contract renewal rate, and managing portfolios exceeding $3M ARR. My background in Higher Education and Community Development, shaped by my time in the Peace Corps, taught me the value of fostering meaningful relationships. I carry this passion into my work, building authentic connections that drive success. I also bring a touch of humor from my improv and sketch comedy days, creating engaging and collaborative environments. With certifications in Holistic Employee Experience Design, HR, Workplace Wellness, and Ethical Leadership, I blend strategic consulting, project management, and a people-first mindset to tackle challenges and deliver impactful solutions. Let’s connect and create success together!

Experience

1. Assistant Community Manager

   Yelp

   Apr 2024 — Present

   Collaborate with the Community Manager to plan and execute engaging local events, including meetups and promotional parties, fostering connections between Yelp users and small businesses. Create and curate social media content to highlight local businesses and events, driving increased online engagement and community awareness. Maintain accurate and up-to-date business information on Yelp’s platform, ensuring an optimal user experience and enhancing visibility for local businesses

Education

• University of Central Oklahoma

  Bachelor of Arts - BA

• Ball State University

  Master of Arts - MA