Scott Davis
Senior Customer Success Manager | Solutions Engineer | Product Manager | Driving Retention, Expansion & Scalable Growth for B2B SaaS
- Role
- Staff Customer Success Manager at Duro
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Scott Davis
As a Customer Success Manager and Technical Account Partner, I help SaaS companies reduce churn, accelerate onboarding, and identify expansion opportunities by combining deep technical understanding with a customer-first mindset.At Duro, I lead strategic initiatives to improve CSAT, cut onboarding time by 50%, and drive over $1M in expansion pipeline. I thrive in fast-paced, cross-functional environments where CX, product, and engineering converge.I\'m also a former web developer and general manager with 17+ years of experience leading high-performing teams. I bring empathy, structure, and problem-solving to every client interaction.
Experience
Staff Customer Success Manager
Oct 2025 — Present · Los Angeles, CA, US
Education
Udacity
Nano Degree, Front End Web Development
2016 — 2017
Bristol Community College
Bachelor of Business Administration - BBA
Skills
- Knockoutjs
- Html
- Sql
- Bootstrap
- Hospitality
- Leadership
- Javascript
- Sass
- Jquery
- Git
- Food & Beverage
- Customer Service
- Restaurant Management
- Cascading Style Sheets (Css)
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