Jacqueline Ashleigh Davis
Systems Administrator
- Role
- IT Support Admin at Dispatchit
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Jacqueline Ashleigh Davis
Dedicated and versatile technical professional with a solid background in providingexceptional administration and end user support, combined with extensive experience in photo editing, technical writing, social media support, and hardware repair. With 10+ years of hands-on expertise, I possess a deep understanding of IT infrastructure, coupled with a proactive approach to end-user training, troubleshooting and problem resolution. Proficient in managing a wide range of tasks, I excel in maintaining system integrity, optimizing performance, and ensuring seamless operations ni dynamic environments. Strong creative and analytical skills. Team player with an eye for detail.
Experience
IT Support Admin
Sep 2024 — Present · MN, US
Managed all aspects of the IT department as sole contributor; Small company multitasking various roles.Endpoint Security: Hardened endpoint security and managed end-user devices (procurement, deployments, lifecycle). SOC 2 ComplianceEmployee Account Management: Handled onboarding/offboarding of employee accounts.Cost Savings: Returned $4,200 to IT budget by recycling old Macs through Apple. Annual Budgeting.Tools: Proficient in Rippling, Jira, Google Workspace, Slack Admin, O365 and SaaS app management.Monitoring: Monitored network activity and endpoints for performance and security.Automation: Utilized light Bash scripting for process automation and efficiency within Rippling.Migration: Migrating from Rippling MDM to Jamf, 1Password, & Google SSOMetrics & Docs: Maintained knowledge base and tracked key metrics.
Education
NPower
MCTS - Windows 7, Information Technology
2010 — 2010
New York Institute of Technology
BA, Communication Arts: Media, TV & Radio Production
2003 — 2008
NPower
AWS Cloud Practitioner, Cloud Computing
Shaw Academy
Diploma, Digital Marketing
2017 — 2018
Skills
- Windows 7
- Norton Ghost
- Networking
- Active Directory
- Xp
- Hardware
- Citrix
- Mac
- Printers
- Printer Support
- System Deployment
- Technical Support
- Microsoft Office
- Microsoft Exchange
- Troubleshooting
- Remote Desktop
- Windows Xp
- Computer Hardware
- Windows
- Computer Repair
- Software Installation
- Help Desk Support
- Os X
- Laptops
- Photoshop
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