Davio Dispena
Vice President of Customer Success
- Role
- Customer Success Manager at HubSpot
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Davio Dispena
Dedicated, analytical Account Manager with proven success driving platform adoption and…
Experience
Customer Success Manager
Jan 2016 — Present · Cambridge, MA, US
Customer Success Manager (CSM) Team LeadExcelled as product and marketing consultant to and advocate for active client base of 200. Collaborated with clients and agencies to resolve complex challenges and derive maximum value from HubSpot services and tools. Cultivated strong, profitable client relationships; expanded sales through analytical audits and process optimization. Advised clients regarding SEO strategy, marketing and sales automation, digital content development, lead nurturing, content marketing ROI, and analytics needed to develop a comprehensive digital marketing and sales strategy.Highlighted Accomplishments:• Achieved highest customer dollar retention rate among 25+ CSMs serving SMB, Professional, and Enterprise clients in 2017; surpassed targeted goal by 7%. • Recognized for delivering highest volume of successful consultative strategy calls in Q3 of 2017. • Generated 120 sales qualified leads in Q2 of 2017, most among CSMs. • Earned 4 peer recognition awards from colleagues for effective hands-on mentorship and leadership.• Collaborated with management to develop new consulting call framework that increased efficiency and effectiveness, enhanced customer value, and drove business goals.
Education
Suffolk University
Bachelor's Degree, Marketing
2009 — 2013
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