Davina Maria Kelly
Champion of the People
- Role
- Customer Success Manager at Jb Warranties
- Location
- Smyrna, GA, US
- LinkedIn followers
- 500 followers
About Davina Maria Kelly
As a Customer Success Manager at ServiceTitan, I\'ve managed a portfolio of 200+ accounts, maintain senior-level relationships, and drove customer adoption and retention. I have over 10 years of customer facing experience, and I am certified as a Scrum Master and a Customer Success Manager.I am passionate about delivering excellent service and creating value for customers by aligning their business goals with ServiceTitan\'s offerings. I leverage data analysis, client feedback analysis, process improvement, and social networking skills to identify insights, facilitate conversations, and develop creative solutions. I also champion customer needs internally by providing feedback, fostering interdepartmental partnerships, and creating workflows for process improvement. My mission is to contribute to a team that values people-oriented, collaborative, and growth-minded professionals.
Experience
Customer Success Manager
Oct 2025 — Present
Education
University of California, Berkeley
BA, American Studies
2003 — 2008
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