Laura D.
Lead Ux Researcher @The Home Depot
Signup · Get unlimited contacts
WORK HISTORY
Lead Ux Researcher @The Home Depot
Online UX team - Develop designer-led training to resolve uneven practice in concept, iterative, and usability testing- Lead research to address data gaps and surface the plethora of negative interactions derived from \'feature factory\' testing and an absence of research into the live user experience- Lead strategic research studies to identify growth opportunities in untapped customer needs- Coach junior UXRs and engineering interns in research methods- Build UX maturity by setting standards for usability testing, supporting designers with checklists, templates and tools when studies do not meet the bar required- Introduce prioritization process for research requests based on measures of research and business impact.
EDUCATION
Bentley University - McCallum Graduate School of Business
MS Human Factors in Information Design, Distinction
Columbia University
MPA - Economic and Political Development 4.0 GPA
King's College London
Master of Research Methods, Distinction
University of Bath
BA(Hons), European Studies and Modern Languages, First Class 1:1
The London School of Economics and Political Science (LSE)
MPA Economic and Political Development, Distinction
ABOUT LAURA D.
I\'m a mixed-methods researcher with a decade of experience built advocating for users of products, policy, and services. These days I lead strategic product research and support teams to scale, standardize and enrich their research insights to improve the customer experience across digital and physical touchpoints. I\'m a methods nerd and particularly enjoy mentoring junior UXRs to build their research toolkit. My insights have been used to improve usability, find product-market fit, support behavior change, create more inclusive organizational cultures, and set gender equity goals. I have a passion for social impact, ethics, and DEI in design research. Skills: IDIs, practical ethnography, contextual inquiry, quantitative research, design thinking, workshop facilitation, project management, ideation, storyboarding, wire-framing, prototyping, journey mapping, service blueprinting, experience strategy, evaluation, usability studies, accessibility, heuristic evaluation.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.