David Chen

About David Chen

David Chen is an IT Professional with over 20 years of overall experience working on multiple IT platforms including 10+ years of experience managing large scale, complex, technology projects/program including cyber security, Teradata infrastructure refresh/upgrade, software development, systems integration, and infrastructure implementation• Project Management• Software Development Methodologies (Agile/Waterfall)• Vendor Management• Testing and Root Cause Analysis/Diagnosis• Release Planning and Execution• Organizational Skills and Personal EffectivenessMr. Chen can be reached via email at Y••••••••@Gmail.com.

Experience

1. IT Release Manager

   Dell Technologies

   Sep 2020 — Present · Round Rock, TX, US

   End-to-End Release Management- Orchestrated successful releases for 8 distinct products across multiple platforms, achieving a 22.6% reduction in deployment time and streamlining processes- Optimized release weekend schedules from 53 hours to 41 hours, boosting efficiency by 22.6% and significantly reducing team fatigue.Strategic Release Planning and Alignment- Developed and maintained comprehensive release plans, incorporating detailed schedules, targeted communication strategies, and robust deployment processes- Ensured alignment of release activities with business objectives and market demands, driving the timely delivery of key features and enhancements.Cross-Functional Leadership and Collaboration- Led and coordinated a cross-functional release team of 30+ members, including product managers, implementers, QA specialists, and support personnel, to achieve seamless product launches- Collaborated closely with the Business Test Lead to optimize business test activities, ensuring thorough validation of releases from a user-centric perspective.Stakeholder Management and Communication- Produced and delivered comprehensive release status reports to senior management, key stakeholders, and product teams, enhancing transparency and decision-making- Implemented a structured communication plan, resulting in 100% on-time delivery of critical release information throughout the release cycle.

Education

• Stevens Institute of Technology

  Master, MIS

  1997 — 1997

• Texas State University

  MBA, Business/Commerce, General

  2010 — 2014

• Kean University

  BS, Computer Science

  1992 — 1993

• The University of Texas at Austin

  Certification, Software Project Management

  2000 — 2001

Skills

• User Acceptance Testing
• Project Management
• Software Development
• Pmo
• Pmp
• Software Project Management
• Crm
• Itil
• Enterprise Architecture
• Requirements Gathering
• Data Warehousing
• IT Management
• Release Management
• Resource Management
• IT Service Management
• Test Planning
• Ms Project
• Change Management
• Software Development Life Cycle (Sdlc)
• Business Process
• IT Strategy
• Software Quality Assurance
• Telecommunications
• Visio
• Oracle
• Requirements Analysis
• Agile Methodologies
• Management
• Erp
• Quality Assurance
• Sdlc
• Solution Architecture
• Cross-Functional Team Leadership
• Sharepoint
• Testing
• Integration
• Project Portfolio Management
• Vendor Management
• Program Management