David J. Yates
Solutions Configuration Engineer @Pinsent Masons
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WORK HISTORY
Solutions Configuration Engineer @Pinsent Masons
EDUCATION
Leeds Trinity University
Bachelor of Arts (BA), Media and Marketing (Accredited by the University of Leeds)
Hyde Clarendon Sixth Form
Edexel BTEC First Diploma, Retail
Ashton-under-Lyne Sixth Form College
Edexcel BTEC National Diploma, ICT Practitioners (Networking & System Support)
SKILLS
ABOUT DAVID J. YATES
With over 6 years of experience in the IT sector, I am a passionate and proficient Global IT Service Desk Analyst, my most recent employer being Freshfields Bruckhaus Deringer, one of the world\'s leading law firms. I have a strong background in providing remote technical support for various applications, platforms, and devices, as well as applying changes via PowerShell. My mission is to deliver efficient, effective, and customer-focused solutions for the firm\'s global offices across Europe, the US, and Asia. I value teamwork, collaboration, and continuous learning, and I bring diverse perspectives and experiences to the IT team having tested and trained users on custom-produced cloud-based applications. My most recent role involved troubleshooting issues and requests via remote desktop (Team Viewer) for a range of applications, such as iManage, inTapp Time, Microsoft Exchange Admin, MS Office 365, MS Teams, Skype for Business, Citrix, Citrix Director, HighQ Sitepoint, MS Sharepoint, Secure RSA, and general Windows 10 support. I also install printers and set up iPhones and iPads for the firm\'s employees. I have acquired multiple skills and certifications, such as SDI Service Desk Analyst. Furthermore, I have experience administering via Azure Active Directory and Microsoft Admin Exchange.
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