David Wilson
Founder @Impactify.Cx
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WORK HISTORY
Founder @Impactify.Cx
Toronto, ON, CA
With a wealth of experience garnered from prestigious brands, we\'re on a mission at Impactify.cx to revolutionize customer interactions. Our goal? To unleash the power of empathy, advocacy, and action to drive performance improvements and cultivate a truly customer-centric approach. But that\'s not all! We\'re breaking new ground in Africa, championing BPO operations in this vibrant and burgeoning market. Join us in shaping the future of customer service and business expansion. Let\'s make an impact together!#CustomerExcellence #AfricaExpansion #OperationsInnovator
EDUCATION
Berklee College
Bachelor of Arts, Music
University of Toronto
Certificate, Business Analysis
SKILLS
ABOUT DAVID WILSON
With a career spanning over 25 dynamic years in Customer Service and Experience, I\'ve traversed the corridors of esteemed brands like Capital One, Uber, Chime, and most recently, DoorDash. As an operational maestro and seasoned expert, my journey has seen me excel in various facets, from vendor management and L&D to process design and global customer journey mapping.Passionate about deciphering the intricacies of customer needs, I am a fervent advocate for infusing every interaction with a human touch. Whether steering small teams or orchestrating large-scale global support units, my forte lies in crafting high-performing customer experience teams that leave a lasting impact. Through honing expertise in Impact Sourcing and outsourcing in Africa, I am dedicated to assisting companies in exploring and launching ventures in burgeoning African markets.Beyond operations, my heart beats for empathy. I am deeply committed to championing the cause of both agents and customers, advocating tirelessly for their needs. In my relentless pursuit of elevating customer connections, I\'ve meticulously curated a support ecosystem that delivers exceptional outcomes.My passion for empowering others extends to my recent venture, the \"Is There Anything Else I Can Help You With?\" podcast, where I share insights to inspire those dedicated to delivering top-notch customer experiences. Join me as we delve into the essence of empathy, advocacy, and the art of crafting narratives that transcend expectations. Welcome to a world where passion meets operational finesse, and customer interactions are elevated to an art form.
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