David W.

Project Programme Manager Business Operations Pm @London Central & West: Leading the future of unscheduled care

London, GB
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WORK HISTORY

Jan 2019 — Present

Project Programme Manager Business Operations Pm @London Central & West: Leading the future of unscheduled care

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Groundbreaking (NHS pioneering) projects which utilise Generative AI•Strong knowledge of Healthcare principles, systems, Commissioner landscape and Public & Patient Involvement (PPI). •Delivered operational improvements (to COO / Director of Operations) using technology and business process improvement.•Business development: locating funding partners, developing healthcare pathways and improving internal and external processes to manage people living with Multiple Sclerosis from home using rapid response testing kits and technology (£1.4m of grants won).•Project managing Governmental grant (with healthcare, technology, usability and patient stakeholders) to assess the feasibility of a healthcare pathway for long term neurological conditions, keeping patients out of Emergency Departments.•Mapped and implemented improved trainee tracking onboarding process, and led collaboration between HR, Training, Operations leads, to manage largest health advisor take-on in order to meet winter pressure.•Implemented new digital signing tool to fast-track HR onboarding; tracked delivery of clinical & operational compliance to stakeholders.•Committee organisation including Operations & Performance, Quality Governance, Information Governance, Health & Safety, Telemedicine, NeuroResponse and RIGS.•Project/Line managed IUC telemedicine programme with NW London partners, reducing ambulance conveyance and admissions for elderly patients in care homes, with 300 monthly engagements.

EDUCATION

2015 — 2017

AMSPAR

Level 5 Certificate in Primary Care and Health Management

SKILLS

Product ManagementIT StrategyLeadershipBusiness DevelopmentDigital MarketingCustomer Relationship Management (Crm)CrmItilService DeliveryBusiness AnalysisData CenterManagementTeam BuildingBusiness StrategySoftware DevelopmentStart-UpsMarketing StrategyProject ManagementTeam ManagementGovernanceStaff ManagementBusiness ProcessIT ManagementIntegrationTeam LeadershipErpOutsourcingStrategyE-CommerceGoogle AnalyticsStrategic PlanningIT Service ManagementAccount ManagementItil CertifiedChange ManagementCloud ComputingBusiness IntelligenceTelecommunicationsMobile Devices

ABOUT DAVID W.

As Programme Manager at LCW, I have over twenty years of experience in delivering operational improvements, business development, and grant management in the healthcare and technology sectors. I am Prince2 and ITIL certified, and I have a strong background in IT service delivery, customer relationship management, and people management.I am passionate about transforming teams and processes to achieve business goals and enhance customer satisfaction. I have successfully led and supported multiple projects and programmes, including securing and managing a £1.4m grant to assess the feasibility of a healthcare pathway for long-term neurological conditions, streamlining operational delivery model and reducing billing reporting time, and leading cross-company training and measurement programme to achieve high SLA and customer satisfaction scores. I enjoy working with diverse stakeholders and overcoming challenges in multi-level environments.

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David W. — Project Programme Manager Business Operations Pm at London Central & West: Leading the future of unscheduled care in London, GB | Unifers