David W. Caldwell

About David W. Caldwell

WHO I AM: I am a leader, coach, technologist, innovator, and organizational architect. My skills and experience encompass shaping consumer digital experiences, strategy development and organizational change, leading product management adoption, and leading the transformation to Agile-DevOps-Lean thinking and practices. I leverage tools such as solutions and business capability modeling and enterprise architecture, risk and vulnerability reduction, and business process development to remedy turn-around opportunities, which is, taking the helm of chaotic, poorly managed teams, and systems, to rebuild them so that they have the right staff, structure, strategy, and consistent successful execution. WHAT I DO: I focus on people, process, and systems, with a drive to build or rebuild teams and/or launch new operating models (often where none existed prior); or engage executives with tools such as experience maps and models that help drive clarity and strategy to address business challenges; or serve from a CTO perspective collaborating with stakeholders to analyze technology, align it to competitive business capabilities, and develop clear product-based road-maps - with the aim of realizing IT and business value. BUSINESS EXPERTISE Cybersecurity & Risk-Vulnerability Management • Healthcare Industry • Finance/CPM • HCM/HRIS • Global Logistics • Supply Chain • PMO and Program Management • Marketing • Government • Start-up/Entrepreneurial Ventures • Regulatory Governance/SOX/PII/HIPAA Compliance • Global Workforce Strategies • Procurement/Contract Due Diligence • Cost Reduction Strategies SKILLS AND CREDENTIALS: Enterprise Architecture • Agile - Scrum Master (PSM) • ITSM/ITILv3 • Project & Product Management • Security & Risk • IT Outsourcing • RFQ/ RFP • Revenue Generation • Cloud/SaaS Solutions • Software Engineering • Business Intelligence & AnalyticsHold a current government security clearance • Served as US Army Officer Veteran

Experience

1. IT Consultant Principal, Founding Lead, Consumer Experiences

   Kaiser Permanente

   Nov 2024 — Present

   Innovation leader spearheading a new comprehensive experience and product design service to drive excellence in critical patient and clinician experience delivery to advance a new, emerging organizational product model transformation. Implement the groundwork ensuring successful, holistic, best-in-class service delivery and synergy with IT Strategic Services. Define and implement all organizational Lean and Agile-based fundamentals driving intake, engagement, operating frameworks, and team collaboration models. Validate the OKRs tied to standards and value realization, engage with CXO and IT executive leadership to align experience goals with KP patient and clinician experience strategies.

Education

• Regis University

  Master of Science, Computer Information Technology

  1999 — 2003

• California Polytechnic State University-San Luis Obispo

  Bachelor of Arts, International Relations - Global Development

  1985 — 1988

Skills

• Budgets
• Saas
• Project Management
• Software Project Management
• Crm
• Itil
• Business Analysis
• Business Process Improvement
• Management Consulting
• Strategic Planning
• Team Building
• Management
• Vendor Management
• Procurement Contracts
• IT Management
• Team Leadership
• Operations Management
• Sdlc
• Process Improvement
• Requirements Analysis
• Cloud Computing
• Outsourcing
• Contract Negotiation
• Strategy
• Business Process Design
• Enterprise Software
• Software Engineering
• Organizational Design
• Cross-Functional Team Leadership
• Consulting
• Quality Assurance
• Entrepreneurship
• Stakeholder Engagement
• Product Management
• Business Strategy
• Business Intelligence
• Leadership
• Integration
• Project Portfolio Management
• Military Experience