David Villavicencio
Microsoft 365 Admin @Macquarie Group
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WORK HISTORY
Microsoft 365 Admin @Macquarie Group
Calgary, AB, CA
Support and troubleshoot Microsoft 365 collaboration services (Outlook, Teams, SharePoint, OneDrive)- Support and troubleshoot Proofpoint Services- Handle incidents, work orders, and access requests related to those platforms- Participate in on‑call operational support for the Firm- Coordinate with global teams on service updates and issues- Contribute to training, documentation, and platform readiness- Act as a reliable technical point of contact within the Firm
EDUCATION
Southern Alberta Institute of Technology (SAIT)
Information Technology, Computer Systems
ABOUT DAVID VILLAVICENCIO
Highly skilled and versatile IT support specialist with over 7 years of experience in the industry. Demonstrated expertise in providing intermediate-level technical support and solutions. Proficient in working with diverse industries, including Oil and Gas companies, telecommunications, start-ups, and banking/investment firms. Committed to delivering exceptional service and leveraging technical knowledge to address complex challenges and optimize IT infrastructure. Strong problem-solving abilities and a proactive approach to resolving issues. Adept at collaborating with cross-functional teams and adapting to evolving technology landscapes.
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