David T.
Platform Support Coordinator @ The Trade Desk | Marketing Foundations, Data-Driven Planning
- Role
- Platform Support Coordinator at The Trade Desk
- Location
- Santa Barbara, CA, US
- LinkedIn followers
- 500 followers
About David T.
With over a decade of professional experience, my work centers around providing exceptional technical support and fostering customer success at The Trade Desk. My mission is to ensure all platform incidents are resolved within stringent SLAs, reflecting my dedication to operational excellence and client satisfaction. This role allows me to contribute significantly to our team\'s culture by infusing my attention to detail and a problem-solving mindset.In my current tenure at The Trade Desk, I\'ve taken ownership of application issues, managing them from inception to resolution, including necessary escalations. Leveraging SQL and my expertise in technical account management, I maintain and enhance the company’s ticketing system, contribute to our Knowledge Base, and perform QA testing—actions that underpin our commitment to deliver unwavering support and drive customer success.
Experience
Platform Support Coordinator
Feb 2025 — Present · Ventura, CA, US
Provide technical support for application issues, ensuring incidents within our platform and tools are addressed within established SLAs- Own incidents from start to resolution, including escalation to other technical teams when necessary- Manage and resolve transactional application support requests while troubleshooting and problem-solving- Use SQL for issue diagnosis and resolution- Maintain the company’s ticketing system by answering, troubleshooting, and resolving technical issues related to The Trade Desk’s trading platform- Contribute to the company’s Knowledge Base by creating new articles and updating existing ones- Perform QA testing and validation to ensure system functionality- Coordinate in-depth training on support-related tools and processes to enhance team efficiency.
Education
UC Santa Barbara
Bachelor of Arts - BA
Skills
- Photography
- Photoshop
- Final Cut Pro
- Capture One
- Video Production
- Video Editing
- Digital Photography
- Event Photography
- Portrait Photography
- Leadership
- Project Management
- Project Planning
- Ideas Development
- Pitching Ideas
- Creative Direction
- Creative Solutions
- Customer Satisfaction
- Public Speaking
- Interpersonal Communication
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