David Torrisi

About David Torrisi

A seasoned SaaS leader, with a B.S. degree in Computer Science and passion for making customers highly successful. Skilled as both individual contributor and leader in building, optimizing, and managing high performance Customer Success, Software & Product Development, Professional Services, and Technical Support organizations across multiple geographic regions. Experienced in the customer journey from on-boarding, delivery, integration, adoption and renewals / upsell. Competencies:• Customer Success, Personas, Journey Mapping, Professional Services, Project / Program Management, Product Management, Agile Methodology, SCRUM, Kanban, BPM (Business Process Management), Performance Test Automation, Process and Data Modeling, Big Data Analytics, TBM (Technology Business Management), Software & Network Security, IT Finance• Salesforce, Insightly, Gainsight, PPT, MS Excel, Word, Google Docs, Apptio, Zendesk, Workday, Slack, Trello, Intercom, LiveChat, Atlassian Confluence, Jira, Jira Service Desk, Hipchat• HTML, CSS, JavaScript, C, C++, Oracle, SQL, Unix Shell Script, Python, REST API / SOAP Web services, SaaS, PaaS (AWS, Heroku)

Experience

1. Director, Enterprise Solutions, Professional Services

   accesso

   Jul 2018 — Present · Miami, FL, US

   accesso creates software and technology that redefines the guest experience while driving client revenue. Our vision is to connect visitors and venues with purpose, passion and partnership. Our mission is to be the premier technology partner within the leisure, entertainment and cultural markets by providing innovative and secure commerce solutions backed by inspired people with a relentless commitment to service. Leadership of accesso solutions teams on some of the most innovative projects in the world, collaborating with, and guiding customers, partners and stakeholders as they deploy and integrate the accesso platform and products into their overall architecture.

Education

• University of Massachusetts Lowell

  B.S., Computer Science

  1983 — 1988

Skills

• Enterprise Software
• Sales Management
• Sdlc
• Business Analysis
• Salesforce.com
• Sales Enablement
• Sales
• Sales Operations
• Professional Services
• Software Project Management
• Crm
• Itil
• Agile Methodologies
• Management
• Consulting
• Executive Management
• Solution Selling
• IT Service Management
• Product Development
• Cross-Functional Team Leadership
• Project Management
• Product Marketing
• Software Development
• Go-to-Market Strategy
• Paas
• Strategy
• Pre-Sales
• Cloud Computing
• Saas
• Leadership
• Partner Management
• Contract Negotiation
• Managed Services
• Integration
• Mobile Devices
• Customer Relationship Management (Crm)
• Business Development
• Software as a Service (Saas)
• Program Management
• IT Operations