David Mitchell

IT Support Technician @UCS College Group

As an IT Support Technician, I provide first-line technical support to staff and students across the college, ensuring smooth operation of IT systems and services. My role covers a wide range of technical and customer support responsibilities, including:• Delivering extensive support across Microsoft 365 products and Adobe applications.• Managing user accounts and permissions via Active Directory and Microsoft Admin Portals.• Monitoring and resolving security alerts using Sophos for 24/7 threat protection.• Deploying, updating, and maintaining software using SCCM.• Logging, tracking, and resolving incidents through the internal ticketing system.• Troubleshooting hardware and software issues across desktops, laptops, printers, and peripherals.• Supporting card printing and access management using Net2 software.• Assisting with IT asset management and routine system maintenance.• Escalating complex issues to specialist teams when required.• Providing prompt and professional service to maintain high levels of user satisfaction.This role has enhanced my technical troubleshooting expertise, strengthened my customer service skills, and given me valuable experience working within a structured IT support environment.