David Strutt
Insurance Advisor @Aviva Canada
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WORK HISTORY
Insurance Advisor @Aviva Canada
From January to May, 2016, I was a UAT tester for Project Horizon, helping to find defects and recommending improvements to the implementation of Guidewire, and assisted in training users on the system.From May 2016 to the present I have provided customer service as an Insurance Agent in the call center. I build value by providing customers with quotes and insurance advice, and selling new policies.
EDUCATION
York University
Bachelor of Arts, Honours
Earl Haig Secondary School
High School
SKILLS
ABOUT DAVID STRUTT
I am a licensed Insurance Agent specializing in customer service, sales, underwriting, and file analysis. I have extensive experience with handling customer complaints and bringing them to a satisfactory resolution. I do this by providing exemplary customer service and by showing the customer that they are valued, and especially that they are listened to. Additionally, I ensure that their problem is investigated thoroughly in order to offer the optimal solution. I also am experienced at managing complaints as they arise through social media and on the company website, with the objective of ensuring that negative comments do not proliferate and that reputational risk is mitigated. I am suited to a role within complaint handling and management, and I can coach others to improve their customer service, sales, and complaint handling results. I am also good at investigating and analyzing files to detect signs of underwriting and claims fraud.
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