Davidson Igwe

About Davidson Igwe

CompTIA Security+ certified IT Analyst with a bachelor’s degree in computer science and a proven track record of 4+ years in providing technical support for diverse computer systems. Proficient in swiftly resolving complex support issues and optimizing computer-based information systems to maximize efficiency. Adept in configuring and maintaining various software and operating systems, ensuring seamless operations. Known for thriving under pressure and multitasking while maintaining a keen eye for detail. Exceptional communicator, adept at establishing rapport with individuals at all organizational levels. Committed to fostering a collaborative team environment that fosters personal and professional growth, benefiting both myself and my colleagues.

Experience

1. IT Analyst

   Kent

   Jul 2022 — Present · Houston, TX, US

   Cybersecurity: Sound understanding of cybersecurity principles and best practices. Knowledgeable in implementing security measures to protect sensitive data and systems from potential threats. Cloud Security: Familiarity with cloud security practices, ensuring the safe and secure storage of data on cloud platforms. Technical Troubleshooting: Expertise in providing technical support to team members, swiftly troubleshooting and resolving system problems to maintain optimal operations. IT Asset Management: Proven ability to manage IT assets across multiple locations, ensuring compliance with company policies and optimizing asset utilization to minimize costs. IT Migration: Successfully contributed to IT migration initiatives, providing technical expertise and support to facilitate smooth transitions. Teamwork and Collaboration: Collaborative team player, experienced in working effectively with cross-functional teams and fostering a positive work environment. Proficient in using collaboration platforms such as MS Teams, Outlook, and SharePoint. Customer Relationship Management: Proactive in building strong relationships with customers and colleagues, ensuring their needs are met, and providing follow-up communication when necessary. Proactive Problem-solving: Demonstrated ability to anticipate potential issues and implement proactive measures to prevent problems before they occur. Documentation and Testing: Proficient in maintaining accurate and detailed documentation for IT processes and activities. Experience in conducting thorough testing to ensure system reliability and performance. Communication: Exceptional verbal and written communication skills, adept at explaining technical concepts to non-technical users. Proven ability to provide clear and concise instructions and documentation. Analytical Skills: Strong problem-solving and analytical capabilities, capable of swiftly diagnosing complex technical issues and identifying effective solutions.

Education

• University of Houston

  Bachelor's degree, Computer Science

  2015 — 2019