David F.

About David F.

CERTIFICATIONS ITIL v4 Foundations JAMF CCT / 200 (Casper Certified Technician) CompTIA A+ Wrike Certified Professional (WCP)SKILLS• Atlassian Expertise: Jira Cloud administration, custom workflows, JQL automation, cross-departmental project architecture, bespoke integrations.• Endpoint Management: Automox, Cisco Meraki Cloud, Cisco Umbrella, JAMF, Kandji, Microsoft InTune.• Programming & Automation: Bash, JQL, PowerShell, Python, REST APIs, SQL.• Security & Compliance: Access control, IdP provisioning, incident response, SIEM, SOC2 auditing, SSO configuration, vulnerability management.• Systems Administration: Active Directory, AWS IAM, Atlassian Suite, GSuite Enterprise, Microsoft Azure, Office 365, Okta, Slack, Wrike, Zendesk, AI/LLMs (ChatGPT, OpenAI, DeepSeek)• Team Leadership & Mentorship: Metrics analysis, ITIL process improvement, service desk supervision, SLA development, staff training.

Experience

1. Senior IT Systems Engineer

   Wrike

   Jan 2025 — Present

   Providing 2nd and 3rd level technical support for macOS and Windows environments, managing system setup, configuration, maintenance, and troubleshooting.• Administering a diverse suite of enterprise software, including Okta, Slack, Zscaler, Wrike, Microsoft Azure, GitHub, JAMF, Google Workspace, and Office 365, ensuring secure access control and adherence to best practices.• Designing and implementing custom Okta integrations, groups and rules to enhance system efficiency and streamline user workflows.• Leading cross-functional initiatives to develop and refine the IT ecosystem, driving improvements in infrastructure and operations.• Overseeing and managing IT onboarding and offboarding processes, ensuring a seamless experience and compliance with security protocols.

Education

• Brooklyn Technical High School

  High School Diploma, AP Scholar, Law and Society (LAS)

  2006 — 2010

• Stony Brook University

  Information Science/Studies

  2010 — 2012

Skills

• Time Management
• Technical Support
• Microsoft Exchange
• Ticketing Systems
• Computer Hardware Assembly
• Sales Management
• Social Media
• Active Directory
• Windows Server
• Creative Writing
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Research
• Windows
• Help Desk Support
• Wireless Networking
• Sccm
• Project Management
• Information Technology
• Microsoft Office
• Testing
• Sharepoint
• Ipconfig
• Troubleshooting
• Speech Writing
• Access
• Os X
• Switches
• Windows 7
• Html
• On-Call Support
• Database Administration
• Networking
• Phone Etiquette
• Sql
• Microsoft Word
• Computer Repair
• Vpn
• IT Strategy