David A. Segun

About David A. Segun

Analytical operations professional with extensive experience driving data-driven strategies, process optimization, and cross-functional project management in Sales, GTM, SaaS and business intelligence environments. Expert in Salesforce, Excel, and BI tools, with a proven record of developing dashboards, streamlining workflows, and delivering actionable insights to enhance sales effectiveness and operational efficiency.

Experience

1. Business Operations Analyst

   Beyond Finance

   Sep 2024 — Present · Salt Lake City, UT, US

   Personally authored and executed 100+ cross-functional projects within the first year across all four divisions of the Negotiations Department, leading end-to-end project management in collaboration with Business Intelligence, Business Analytics, Product, Engineering, HR, SalesForce Administrators and senior leadership to build and launch performance measurement frameworks that improved data visibility and operational efficiency for 450+ agents.•Spearhead initiatives to evaluate the health of strategic partner relationships, leveraging analytics and stakeholder feedback to inform business decisions and strengthen long-term partnerships for more than 50 globally recognized creditors. •Engineered and deployed scalable workflows, automations, and SOPs that reduced processing time by 20+ hours weekly, enhanced data accuracy to 99%, and achieved swift buy-in across senior leadership.•Act as a liaison between business stakeholders and data analytics teams, translating business needs into technical requirements and conveying analytical insights in business terms.•Conduct monthly performance review meetings for senior leadership within Negotiations, presenting key metrics and insights on agent, team and division performance.•Responsible for the design, implementation and adoption of SOPs and high-impact workflows within the Negotiations department to cultivate inter-departmental alignment, streamline operations, and coached stakeholders to ensure consistent execution and long-term performance gains.•Designed and automated processes to manage agent rosters, work hours, hiring and off-boarding timelines, and business unit assignments across U.S. and Philippines teams, replacing manual HR methods with a scalable, data-driven system that improved accuracy and reduced SLA turnaround times.

Education

• Coastal Carolina University

  Bachelor of Arts (B.A.), Latin American/Spanish Language Studies

  2010 — 2014

• Coastal Carolina University

  Minor, International/Global Studies

  2012 — 2014