David Schmitz
Senior Manager Infrastructure Services @ DXC Technology
- Role
- Information Technology Service Delivery Leader at DXC Technology
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Information Technology Service Delivery Leader
Apr 2017 — Present · Charlotte, NC, US
Responsible for Modern Workplace Services, supporting the overall operations for multiple product offerings. This includes DXC MyWorkStyle, Microsoft 365, On Premise Exchange, Teams, SharePoint, Skype for Business, Proofpoint, EOP, Email Protection Services, Dynamics 365, Intune Mobility, Archiving and Desktop Engineering. Responsible for the onboarding, build and transformation of new client deals and contract service renewals working with the sales and offering teams. Plans, directs and monitors operational / tactical duties of a team of managers and senior engineering staff, supporting multiple capabilities of service management. Acts as a key advisor to senior leadership on the development and improvement of overall policies, processes and the long-term strategy. Has successfully transitioned multiple clients, meeting or exceeding contract requirements on time, cost and services. Develops continuous improvement programs for the ongoing support of clients, which has reduced costs, streamlined operational processes and increased sales. Has overall accountability of People management, service management, customer/vendor management, financial management, workforce outsourcing and account integration into the existing support models.
Education
New Jersey Institute of Technology
BS, Computer Engineering
1999 — 2003
Stevens Institute of Technology
MS, Information Systems Management
2003 — 2006
Skills
- IT Operations
- Firewalls
- Cloud Computing
- Vendor Management
- Virtualization
- Active Directory
- Xp
- Disaster Recovery
- Enterprise Software
- Enterprise Architecture
- Service Delivery
- Technical Support
- Resource Management
- Sla
- Sdlc
- Solution Architecture
- Incident Management
- Messaging
- IT Management
- Vmware
- Release Management
- Outsourcing
- Service Management
- IT Service Management
- Service Desk
- Change Management
- Sharepoint
- IT Outsourcing
- Data Center
- Information Technology
- Managed Services
- Integration
- Project Portfolio Management
- System Deployment
- Servers
- Itil
- Project Delivery
- IT Strategy
- Pmo
- Pmp
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