David Scheet
CX Solution Sales Engineering Leader| Conversational & Agentic AI Specialist | Driving Contact Center Innovation & Customer Experience
- Role
- Sales Engineering Manager at Westcx
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About David Scheet
Results-driven technical leader with a proven track record of driving business growth and innovation. Over 20 years of experience in technical leadership roles, specializing in designing and delivering cutting-edge solutions that enhance customer experiences. Adept at collaborating with cross-functional teams to streamline processes and boost efficiency. Key achievements include:Successfully designed and implemented standardized solutions, reducing implementation and sales cycles.Led the migration of development workflows, resulting in an increase in productivity and project delivery efficiency.Managed teams across multiple verticals.Recognized with 17 US patents for innovations in call data segment identification and processing.Awarded the West Way II Green Belt Training and Employee of the Month accolades.Committed to leveraging technical expertise and business acumen to drive impactful results in a dynamic leadership role.
Experience
Sales Engineering Manager
Oct 2025 — Present · Omaha, NE, US
Partner closely with Sales and Product leadership to design and deliver practical, customer-focused solutions that win deals and drive satisfaction. • Provide day-to-day leadership and support for a team of experienced Sales Engineers — ensuring technical accuracy, clear communication, and consistent delivery quality. • Gather and relay real customer feedback to help shape the product roadmap and improve feature alignment with market needs. • Build and deliver engaging product demos that highlight real-world use cases and show measurable business value.Hands-on leader focused on execution, collaboration, and delivering solutions that customers actually use and love.
Education
Northwest Missouri State University
BS, Computer Science
1998 — 2002
Skills
- Call Centers
- Unix Shell Scripting
- Requirements Analysis
- Ivr
- Unix
- Tts
- Vendor Management
- Integration
- Atlassian Jira
- Software Project Management
- Telecommunications
- Perl
- Avaya
- Telephony
- Sip
- Disaster Recovery
- Software Development
- Cti
- Sdlc
- Shell Scripting
- Solution Architecture
- Troubleshooting
- Management
- Business Analysis
- IT Management
- Informix
- Speech Recognition
- Vxml
- Java
- Voip
- Data Center
- Sql
- Visio
- Linux
- Call Center
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