David Rose

About David Rose

I’m a Senior Support Engineer with 8+ years of experience helping enterprises solve complex technical challenges across SaaS, fintech, and Healthcare IT. My focus has always been on building scalable solutions that improve reliability, strengthen compliance, and create better customer experiences.I thrive in high-stakes environments where uptime, compliance, and customer trust are non-negotiable. I love digging into complex technical challenges, simplifying them for customers, and building scalable solutions that make teams faster and more resilient.

Experience

1. Lead Support Engineer

   Amazon

   Aug 2021 — Present · Austin, TX, US

   Lead Fulfillment Support Engineer for Amazon Pharmacy, focused on enterprise software integrations, automation, and compliance-driven support. Partnered with engineering, security, and vendor teams to maintain high availability and seamless user experiences across nationwide fulfillment systems- Led Okta SSO enablement project for a 3rd-party WMS (SAML/OAuth), ensuring HIPAA compliance and secure authentication- Built API (AWS EC2 + API Gateway) integrating WMS data with internally developed UI, enabling real-time order and inventory visibility- Automated fulfillment workflows with Python, PowerShell, and AWS Lambda, reducing manual entry and eliminating data errors- Designed dashboards/alerting to cut incident response times by 80% and reduce end-user reported issues by 50%.

Education

• Hampton University

  Bachelor’s Degree, History

  2008 — 2013