David Rose
Head of Insight Effectiveness Retail Banking Natwest Group @NatWest Group
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WORK HISTORY
Head of Insight Effectiveness Retail Banking Natwest Group @NatWest Group
Edinburgh, GB
Leading insight effectiveness across Retail Banking, partnering with senior leaders to support evidence based decision making and growth.
SKILLS
ABOUT DAVID ROSE
Passionate about customer insight with extensive experience in this field. I am a leading expert in Voice of the Customer insight, Market Research and customer intelligence, working for the largest Telecommunications company in the UK leading a dedicated and highly motivated customer insight research function.My aim is to make a difference rather than simply reporting results, I instil an innovative and proactive ethos, resulting in a team that is agile and committed to producing actionable engaging insight.Specialties- Strategic insight- NPS (Net Promoter) Measurement specialist- Competitor benchmarking- Trading Insights- Voice Of The Customer programme management- Customer experience root cause analysis- Market research- Customer Experience strategy- Customer journey analysis- Data mining & analysis- Dashboard design and visualisation- Report writing- Target Setting- Leadership and development
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