David Rogness

About David Rogness

David Rogness has an IT and military background as well as a BS in Information Technology and an MBA. David served 10 years at Pearson as a Delivery Executive, Manager, Implementation Project Manager, Program Manager, Technical Support Engineer and Specialist.As a Delivery Executive, David leveraged his strong organization skills to collaborate the delivery and deployment of all Pearson products, services and solutions. He managed and evaluated multiple teams and project management project tracking and content management systems while simultaneously managing all projects to ensure on-time delivery, high profit margins and customer success during all stages in the sales, deployment, training and support process. As a Manager, David managed a team of highly effective implementation project managers by overseeing all project deliverables, while developing new policies and procedures to streamline and automate across multiple teams.As an Implementation Project Manager, David was responsible for managing, consulting, and leading school districts through the implementation process while transferring his product knowledge and providing key contacts with tools and techniques to manage Pearson products during and after implementation.As a Program Manager, David developed a quality assurance program across multiple regions, evaluated performance, coached towards positive aspects and opportunities for improvement. Through these efforts, Mr. Rogness promoted behavior that resulted in high customer satisfaction, agent efficiency, and technical accuracy.

Experience

1. Independent Contractor

   Uber

   Jan 2015 — Present

Education

• University of Phoenix

  MBA, Business Administration

  2006 — 2009

• University of Phoenix

  Bachelor of Science, Information Technology

  2001 — 2004

Skills

• Software Quality Assurance
• Microsoft Office
• Customer Engagement
• Training
• Customer Satisfaction
• Testing
• Cross-Functional Team Leadership
• Integration
• Organization Skills
• Sql
• Microsoft Project
• Team Leadership
• Project Management
• Software Development
• Troubleshooting
• Risk Management
• Technical Training
• Program Management
• Change Management
• Requirements Gathering
• Communication
• Agile Methodologies
• Consulting
• Customer Insight
• Management
• Team Building
• Strategic Planning
• Leadership
• Technical Support
• Business Analysis
• Salesforce.com
• Quality Assurance
• Business Process
• Analysis
• Proposal Writing
• Requirements Analysis
• Databases
• Customer Relations
• Software Project Management
• Crm