David Richardson

Role
Customer Success Director at Seismic
Location
Raleigh, NC, US
LinkedIn followers
500 followers

About David Richardson

Results-oriented and strategic-minded Customer Success Director with 11+ years of…

Experience

  1. Customer Success Director

    Seismic

    Sep 2022 — Present

    Seismic is the global leader in enablement, helping organizations engage customers, enable teams, and ignite revenue growth. The Seismic Enablement Cloud™ is the most powerful, unified enablement platform that equips customer-facing teams with the right skills, content, tools, and insights to grow and win. From the world’s largest enterprises to startups and small businesses, more than organizations around the globe trust Seismic for their enablement needs. Proactively identify opportunities for process improvements and implement scalable solutions to enhance operational efficiency and customer experience. Act as a trusted advisor to customers, providing strategic guidance, conducting business reviews, and identifying opportunities for Services projects and account growth. Consistently exceed org KPIs. Lead strategic projects / initiatives, making a positive impact on the work of the immediate CS organization. Collaborate closely with GTM organization and Product team to align customer success initiatives with company objectives and customer needs.

Education

  • Virginia Tech

    Bachelor of Science, Hospitality and Tourism Management

    2002

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David Richardson — Customer Success Director at Seismic in Raleigh, NC, US | Unifers