David Rand

About David Rand

Master’s degree–educated and accomplished venue operator with a proven record of success…

Experience

1. Director of Guest Experience

   The Neon Museum

   Oct 2023 — Present · Las Vegas, NV, US

   Leadership of The Neon Museum Front of House operations including Box Office, Call Center, Museum Guides, Events, and Film/Photography-Develop and manage annual budget for Museum Operations-Established a positive workplace culture resulting in a reduction in turnover from 75% to 15% in the first year-Launched NPS surveys and standards to define the Guest Experience, respond to guest requests, and improve the guest satisfaction-Introduced Self Guided General Admission for The Neon Museum allowing guests to have the experience that they want to have at the venue-Institute an employee Tier system allowing line employees a career path and payroll achievements-Initiated 3rd party contracts and sales to increase ticket sales and attendance by visitors YOY-Partnered with a Souvenir Photography company for a partnership that increased EBIDTA by $100k-Launched a Concierge program allowing improved ticketing distribution and in market awareness.

Education

• Framingham State University

  Bachelor of Arts - BA

• University of Nevada-Las Vegas

  Master of Arts (M.A.)

Skills

• Event Planning
• Hospitality Management
• Hotel Management
• Event Management
• Hotels
• Marketing Strategy
• Marketing
• Management
• Team Building
• Hospitality Industry
• Customer Service
• Resorts
• Budgeting
• Sales
• Budgets
• Tourism
• Hospitality
• Leadership