David Quintana
Thinking
- Role
- Team Lead at Swift Transportation
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About David Quintana
Results-driven District Manager with 10 years of multi-unit retail leadership experience across wireless and consumer electronics. Managed 30 locations and 275 sales associates. Recognized for developing talent, driving consistent revenue growth, and delivering exceptional customer service experiences that exceed industry standards.
Experience
Team Lead
Jul 2025 — Present
Managed service delivery and client expectations for major national accounts including Gap, Amazon, and Walmart through proactive problem solving and cross-department coordination, achieving 21% above target productivity across all service areas.Led a team of 15 customer service representatives resolving customer inquiries and account concerns with response rates above 90% across live chat, phone and email surpassing customer service industry standards.Achieved a 98% same-day customer issue resolution rate sustaining customer satisfaction scores above 90%.
Education
University of Baltimore
Master of Science - MS
The University of Texas Rio Grande Valley
Master
Houston Baptist University
Bachelor
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