David Wood
Information Technology Student at WGU & Navy Federal Fraud MSR II
- Role
- Customer Service Sales Representative at OneTouch Direct
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About David Wood
I’m a tech enthusiast transitioning into IT, having gained solid experience in video…
Experience
Customer Service Sales Representative
Sep 2025 — Present · Tampa, FL, US
As a Customer Service & Sales Representative for AT & T FirstNet at OneTouch Direct, I specialized in supporting public safety professionals and business clients by delivering reliable wireless solutions. My role blended customer service excellence with strong sales performance, ensuring both customer satisfaction and consistent revenue growth.Key Responsibilities:Assisted customers and businesses in activating new FirstNet lines, adding additional lines to existing accounts, and upgrading wireless solutions.Managed small business accounts by identifying opportunities to expand services and tailoring plans to meet organizational needs.Consistently hit and exceeded monthly sales quotas for new activations, line additions, and account growth.Educated customers on AT & T FirstNet’s unique benefits, devices, and coverage to ensure seamless adoption for first responders and businesses.Documented all sales activity and account updates in CRM systems to maintain accuracy and efficiency.Key Achievements:Consistently ranked among top performers for meeting and surpassing quota targets in line activations and business account expansions.Played a key role in driving subscriber growth by adding multiple lines per transaction and upselling business packages.Built strong customer relationships through active listening, personalized recommendations, and clear communication, resulting in repeat sales and customer loyalty.
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