David Purdon
Client Services Manager @CXC
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WORK HISTORY
Client Services Manager @CXC
GB
Build and maintain strong, long-term client relationships, acting as a trusted advisor by understanding their business needs, goals, and challenges.• Serve as the primary point of contact for all client inquiries, escalations, and feedback, ensuring swift issue resolution and maintaining high customer satisfaction.• Collaborate cross-functionally with sales, marketing, and product teams to develop tailored solutions that enhance client engagement, drive revenue growth, and improve retention.• Analyse key account metrics and performance data to identify trends, optimise customer experience, and proactively address potential challenges.• Lead and mentor the client services team, implementing best practices to maximise efficiency, improve service delivery, and strengthen team performance.• Actively explore and apply AI-driven tools and automation techniques to streamline processes, improve team efficiency, and enhance client service—continually building skills and staying informed on emerging technologies.• Drive upsell and renewal strategies by identifying expansion opportunities, aligning solutions with client needs, and achieving revenue targets.• Prepare and present performance reports and strategic recommendations to senior management, providing insights on client health, retention risks, and business growth opportunities.
SKILLS
ABOUT DAVID PURDON
Leading International Teams in Coordination and Onboarding Functions | Workday, SAP Fieldglass, Oracle P2P | HR Systems Admin16+ Years Business Analysis and Coordination and Onboarding Experience. Proficient in SAP Fieldglass, Workday, Oracle P2P, Rooster and other ATP applications.16+ Years Experience working within global technology based organisations.5+ Years Team Lead ExperienceI am a highly motivated person which has driven me to choose all of my previous employers. I set up and ran my own business at Age 18. Listed as FlyBe Ambassador twice (Belfast and Amsterdam).
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