David Piper
Executive @Kemper
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WORK HISTORY
Executive @Kemper
Dallas-Fort Worth, TX, US
Led the integration of Alliance United Insurance Company. This company very effectively targets the California Hispanic personal auto market. Responsible for sales, product management, and customer service operations. Assumed responsibility for customer service operations for both Kemper Specialty and Alliance United following the highly successful completion of Alliance United’s integration effort.Partnered with leader of Infinity’s customer service to integrate Infinity’s operations with Kemper Specialty’s. The unified operation is delivering excellent results and is in process of harvesting over $6 million in synergies. Assumed responsibility for Infinity’s two largest contact centers with more than 500 employees. Currently leading Kemper Personal Insurance customer service operations. Significant improvements have been achieved in the first few months of the turnaround effort.
EDUCATION
American Institute for Property and Liability Underwriters
Charter Property Casualty Underwriter (CPCU)
The University of Georgia
Bachelor of Business Administration (BBA), Risk Management and Insurance
ABOUT DAVID PIPER
I am a retired property and casualty insurance management professional with an excellent track record of achieving targeted results that impact both revenue and margins. My expertise is in leading underwriting, customer service, compliance, claims, project management and operations at the executive level with ‘Top 50’ carriers. I am accomplished in requirements management and providing executive oversight for large-scale automation initiatives including policy administration and billing system replacement projects. I lead with passion, operate with humility, and accept personal accountability. The teams I have led have consistently provided exceptional results that drove customer retention and revenue growth. I am a strategic thinker with the ability to critically analyze problems and generate creative data-driven solutions. I have proven ability to constructively challenge the status quo and mobilize organizational support for change. Specialties: Personal Auto, Commercial Vehicle, Underwriting, Operations, Project Management, Compliance, Customer Service, Business Requirements, Strategic Planning, Operational Efficiency, Contact Center Management, Remote Work Programs.
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