David Outen
Customer Account Manager @Referall
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WORK HISTORY
Customer Account Manager @Referall
As a Customer Account Manager at ReferAll, I ensure a seamless customer experience from onboarding to long-term success. I am the main point of contact for a portfolio of clients, guiding them through implementation, providing ongoing support, and building strong relationships.Onboarding & Adoption: Lead onboarding for new Super Users, ensuring a smooth transition from sales to platform adoption.Customer Engagement: Conduct regular check-ins to address challenges and identify opportunities to boost engagement and retention.Data-Driven Insights: Analyse usage data and performance metrics to show the value of the ReferAll platform.Cross-Team Collaboration: Work with Sales, Product, Support, and Marketing to align on customer needs and maintain a high-quality experience.Customer Advocacy & Growth: Promote success stories, support upselling, and provide feedback to improve platform functionality.CRM Management: Use HubSpot to manage communications, track interactions, and maintain client records.
EDUCATION
Priestley College
BTEC
Priestley College
BTEC
Great Sankey High School
GSCEs
SKILLS
ABOUT DAVID OUTEN
Account Manager | Customer Success | Ex-THG
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