David Norris
Seasoned Technology Training and Support Professional
- Role
- Technical Specialist at Apple
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About David Norris
A Senior Technology Professional with extensive experience in Technical Sales Support, Training (Creation and Delivery), Service Delivery and Customer Support. Accomplished at explaining complex technology to Staff, Executives and Customers, in an understandable manner. An innovative and self motivated problem solver that thrives in a team environment.
Experience
Technical Specialist
Jan 2010 — Present · Durham, NC
Provide product Triage and Support for iPhone, iPad hardware and software. Conduct customer training on Apple Technologies.• Significantly increased Customer Workshop Satisfaction Scores by creating and delivering education for our Specialists in multiple stores• Created and delivered new product training to Store’s Management and Staff• Developed and delivered 200+ acclaimed product workshops and One to One Training sessions
Education
New York Institute of Technology
BS, Electrical Engineering
1971 — 1975
City University of New York-Baruch College
Joined Phi Kappa Theta Fraternity, Helping others!
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