David Noel

About David Noel

Procurement & Client Service Delivery Leader | Supply Chain Operations | Vendor & Stakeholder Management | Process Excellence | Data-Driven Delivery | Analytics-Driven Decision Making | Performance & Efficiency StrategistI am a senior operations leader specializing in Procurement Services, Client Service Delivery, and 24×7 Operations Management. With extensive experience guiding high-performance teams across procurement and supply chain management, including FMCG, Telecom, and Banking sector expertise. I focus on building agile, efficient, and customer-centric operational ecosystems that drive measurable business outcomes.My leadership approach is grounded in strategic procurement execution, strong client relationship management, and a commitment to operational excellence. I partner closely with senior stakeholders and clients to understand evolving needs, shape service delivery frameworks, and ensure every engagement is executed with precision, transparency, and value.I leverage data analytics, performance dashboards, and process architecture tools to optimize procurement workflows, enhance category performance, and strengthen end-to-end accountability. By aligning procurement delivery with client expectations, I help organizations achieve superior service reliability, cost efficiency, and sustained operational scalability.Core Leadership Strengths: Procurement Services & Strategic Sourcing Excellence Client Relationship Leadership & Operational Governance Service Delivery Management (Procurement Operations) Process Optimization, SOP Design & Workflow Automation Data Analytics, Forecasting & Performance Intelligence Vendor, Supplier & Third-Party Relationship Management Business Continuity Planning, Risk Mitigation & Scalability StrategiesDriven by a commitment to high-impact results, I focus on elevating service quality, strengthening client trust, and delivering procurement operations that are resilient, accountable, and future-ready.

Experience

1. Delivery Manager

   IBM

   Jul 2025 — Present · Bengaluru, IN

   Lead end-to-end procurement operations, including PR/PO processing, Invoice processing, vendor onboarding, change management, contract management, and timely delivery across multiple categories.• Conduct monthly/weekly business review meetings with internal teams, senior stakeholders, and clients to analyse performance, discuss challenges, and drive improvement actions.• Develop and manage strong supplier relationships, negotiate competitive terms, and ensure alignment with organizational cost, quality, and compliance standards.• Conduct detailed data analysis to identify savings opportunities, evaluate supplier performance, and support category management initiatives.• Oversee purchase planning, demand forecasting, and inventory alignment to maintain optimal stock levels while meeting service-level commitments.• Implement standardized procurement processes, governance frameworks, and risk-mitigation practices to strengthen compliance and transparency.• Coordinate cross-functionally with finance, supply chain, logistics, and operations teams to streamline procurement workflows and increase responsiveness.• Monitor KPIs (SLA, TAT, cost savings, supplier scorecards) and drive continuous improvement initiatives based on analytics insights.• Utilize IBM Cognos Analytics for spend analysis, performance tracking, and dashboard reporting—enabling data-driven procurement decisions and improved forecasting accuracy.• Use Blueworks Live to design, document, and optimize procurement process workflows, improving operational clarity and cycle-time efficiency.• Lead escalation management, ensure SLA adherence, and maintain stakeholder satisfaction through proactive communication and timely resolution.• Drive continuous improvement initiatives through process mapping, workflow optimization, and cross-functional collaboration with procurement, finance, and operations teams.

Education

• International Business Management Institute (IBMI)

  Mini-MBA, Business Administration and Management, General

• Visvesvaraya Technological University

  Bachelor of Engineering - BE, Electrical and Electronics Engineering

  2009 — 2013

Skills

• Order Processing
• Supply Chain Management
• Integrated Supply Chain Management
• Purchase Orders
• Javascript
• Sap Erp
• Order Management
• Emptoris
• Vendor Management
• Microsoft Excel
• Microsoft Office
• Procurement