David Munk
Business Analyst
- Role
- ERP Business Analyst at Navajo Transitional Energy Company, LLC
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About David Munk
Accomplished Customer Support Manager with over 16 years of experience in software support and development, including cloud-based solutions and 14 years in operations and maintenance organizations. Expertise includes leading large technical teams, optimizing processes, and enhancing customer satisfaction through innovative strategies. Achievements include building a top-performing team with a 200% throughput increase, reducing time to resolution by 75%, and improving customer satisfaction scores by 25%. Proven ability to streamline on-boarding processes and implement automation tools, resulting in significant operational efficiencies. Committed to fostering collaborative environments and driving continuous improvement across technical support functions- Inspirational leader and mentor that keeps people motivated and engaged in stressful and driven environments- Enterprise-focused problem solver with a passion for simplifying the complex processes and systems to improve productivity- Innovative, proactive, and high-performer with deep knowledge of technical support and development who understands the metrics behind software lifecycle.
Experience
ERP Business Analyst
Navajo Transitional Energy Company, LLC
Dec 2025 — Present
Education
University of Colorado Colorado Springs
Bachelor's Degree, Mechanical Engineering
2001 — 2004
University of Colorado Colorado Springs
Master's Degree, Engineering Management
2005 — 2007
Skills
- Business Strategy
- Troubleshooting
- IT Service Management
- Change Management
- Operations Management
- Usability Testing
- Sql
- Microsoft Office
- Enterprise Resource Planning (Erp)
- Customer Service
- Software Implementation
- Usability
- Soa
- Cross-Functional Team Leadership
- Integration
- Project Planning
- Business Analysis
- Oracle
- Requirements Analysis
- IT Strategy
- Software Project Management
- Crm
- Enterprise Software
- Management
- Business Process Improvement
- Computer Networking
- Customer Relationship Management (Crm)
- Product Management
- Business Process
- Computer Security
- Leadership
- Business Intelligence
- Software Development
- Software Documentation
- Solution Architecture
- Process Improvement
- Databases
- Team Leadership
- Erp
- Data Analysis
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