David Strong
Senior Customer Success Account Manager at Microsoft
- Role
- Senior Customer Success Account Manager at Microsoft
- Location
- Springfield, VA, US
- LinkedIn followers
- 500 followers
About David Strong
Twenty Plus years experience in network design, installation, administration, and management. Additional expertise in Windows based networks, Antivirus solutions, and helpdesk management. Specialties: Microsoft Operating Systems Helpdesk Management Microsoft Office Products Data Migration Norton Antivirus Solutions System Upgrades Microsoft Exchange Systems Backup Solutions Defense Messaging System (DMS) Remote Administration Solutions
Experience
Senior Customer Success Account Manager
Aug 2020 — Present · Springfield, VA, US
A Customer Success Account Manager (CSAM) is a trusted business advisor to Microsoft\'s Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Once a Premier customer has deployed a Microsoft product, if something unexpected occurs the CSAM, working with Customer Service and Support (CSS), manages the incident to resolution and then follows up to ensure either product improvement within Microsoft or operational improvement within the customer\'s IT environment. By maintaining a long-term relationship with their customers a CSAM gains an understanding of their customers\' IT organizations\' impact on overall business, their IT goals, and their pain points - which is used by the CSAM to create a Service Delivery Plan ensuring their customers\' operational success with Microsoft products.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Havelock High Scool
College Prep
1989 — 1991
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