David M. Sears
Unified Communications Technician @Centura Health
Signup · Get unlimited contacts
WORK HISTORY
Unified Communications Technician @Centura Health
Denver, CO, US
Utilized Cisco Unified Call Manager (CUCM) to program Desk/Wireless phones, Jabber accounts, extension mobility accounts, local user accounts, and Computer Telephony Integration (CTI) route points. • Utilized Cisco Unity to program and manage user voicemail, departmental voicemail, and Calling Tree’s. • Created Cisco Finesse accounts by using CUCM to program the type of devices the user would be using and Cisco Unified Contact Center Express (UCCX) to program the user for their call center access. • Utilized Verba Recording System to create recording accounts for quality and compliance monitoring • Utilized Enterprise Remote Control and Administrative Tool (ERCAT) to administer computers, users and groups that the users and computers belonged to. • Provide technical support, diagnosis, and troubleshooting for both hardware and software issues. Devices include desktop, laptop, printers, and iPad (iOS). • Customer support incidents managed through HP Service Manager and Service Now (SNOW) • Image computers to be issued to end users utilizing the imaging servers, configuration servers, and Active Directory • Delivered and Install desktop/laptop/thin clients to end users and provided any training necessary.
EDUCATION
Lakenheath American High School
High School Diploma, High School/Secondary Diplomas and Certificates
Westwood College - Denver North
A.A.S, Computer Network Technologies
University of Denver - Daniels College of Business
Masters, Business administration
Colorado Technical University
B.S, I.T. Management
ABOUT DAVID M. SEARS
Highly motivated and driven cybersecurity professional seeking entry into Network Security. Holds multiple certifications, including Security+, Ethical Hacker, and EMBA. Has 15+ years of technology experience, team building, and project management. Has a comprehensive knowledge of Network Architecture and infrastructure design. Proven track record of supporting teams, leadership, and project initiative. Military Veteran with a previously held TS SBI / SCI Secret Security Clearance. AREAS OF STRENGTH & EFFECTIVENESS Government Contracts– Understands the subtleties of government contracts from bid to completion. Has in-depth knowledge of what creates successful contracting agreements and vendor management. Technically Analytical – Takes technical knowledge to expand areas of problem-solving and troubleshooting allowing for the quick response of any real-time security issue. Cybersecurity – Enjoys working in cybersecurity because of its puzzle-solving nature and ever-expanding nature of the technology and security field. Network Security Background – Holds a degree and several certifications in Computer Networking on top of hands on professional experience in network installation and security implantation.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.