David Payne
Enterprise Director of Field Technology and Implementation Support
- Role
- Enterprise Director of Field Technology and Implementation Support at Sonic Automotive
- Location
- Rock Hill, SC, US
- LinkedIn followers
- 500 followers
About David Payne
IT Service Delivery Management• IT infrastructure Management• IT Vendor Management• Personnel Development/Management• Project Management Professional Certified • IT Program Management• Cross functional leadership• Cross cultural collaboration in regional and global teams• Excellent communication skills• Effective presentation skills to leadership and key stakeholders• Creating and presenting key performance metrics to senior management• ITIL Process management and improvement• Implementing Six Sigma methodologies• IT Escalation Management and Root Cause Analysis• SLA/KPI review and analysis for continuous improvement from vendors
Experience
Enterprise Director of Field Technology and Implementation Support
Sep 2024 — Present · Charlotte, NC, US
Education
Western Governors University
Master of Business Administration (M.B.A.), Business
2010 — 2012
ECPI College of Technology
Associate Degree, IT Networking
2000 — 2001
Western Governors University
Business Adminstration, Business Adminstration/IT
2008 — 2010
Skills
- Hardware
- System Deployment
- Servers
- Itil
- Product Development
- Analysis
- Strategy
- Cloud Computing
- Outsourcing
- Operational Excellence
- Pmp
- Leadership
- Windows
- IT Management
- Troubleshooting
- Vendor Management
- Data Center
- Forecasting
- Continuous Improvement
- Root Cause Analysis
- Service Delivery
- Technical Support
- Information Technology
- Supplier Management
- Program Management
- IT Operations
- IT Service Management
- Sap
- Change Management
- Microsoft Office
- Management
- Team Building
- Team Leadership
- Cross-Functional Team Leadership
- Six Sigma
- Sharepoint
- Networking
- Process Improvement
- Project Portfolio Management
- Team Management
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