David M.

WORK HISTORY

EDUCATION

ABOUT DAVID M.

With over 18 years of experience in the IT service industry, I am a confident professional with exceptional client-facing and technical skills. My early career in IT has given me an in-depth understanding of technology solutions across all vendors within organisations of all kinds. As I have developed, I have learnt the importance of gaining the customer’s trust by delivering a quality service, enabling me to promote further services and change, adding real value to the account. I believe the experience I received working as IBM’s primary contact to clients in London has allowed me to assess and suggest client recommendations in hardware and software products. This, matched with the development of my businesses and charity work, has rounded out my business knowledge in strategy and business development to give me a unique understanding of business strategy and goals to provide exceptional management and project management support to any business. Key Skills • Results driven Support Analyst with 18 years plus of experience supporting numerous platforms and software packages within a range of sectors (Banking, Healthcare, Managed Services and Manufacturing) • Strong client-facing skills due to onsite support and attending sales and client review meetings • Ability to quickly assimilate new technology • Strong ability to converse complex computer terminology to users of all levels • Proven history of identifying issues within the business and providing solutions/sales to company/customer.