David Maske
Workforce Manager at Sonifi Solutions | Freelance Realtor® Helping Clients Buy, Sell & Invest in Real Estate
- Role
- Workforce Administrator Operations at SONIFI Solutions, Inc.
- Location
- Sioux Falls, US
- LinkedIn followers
- 500 followers
Experience
Workforce Administrator Operations
Jul 2019 — Present · Sioux Falls, SD, US
Workforce Administrator | Operations (2019-Present)Manage oversight of daily work assignments of 150-200 Field Service Technicians. installation andservice appointments per week for Hotel and Hospital properties.• Supported implementation of Salesforce Lightning tools across all of field services• Facilitated successful process improvement with third party vendors to streamline communicationand completion of work orders.• Recognized for improving visibility of field service performance by improving daily reporting to thefrontline Managers and Supervisor.
Education
Southeast Tech
Business Administration
Skills
- Telecommunications
- Leadership
- Process Improvement
- Cross-Functional Team Leadership
- Project Management
- Coaching
- Program Management
- Recruiting
- Customer Experience
- Performance Management
- Employee Training
- Strategic Planning
- Product Management
- Account Management
- Change Management
- Team Leadership
- Human Resources
- Customer Satisfaction
- Training
- Sales Operations
- Customer Retention
- Customer Service
- Management
- Team Building
- Budgets
- Troubleshooting
- Call Centers
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