David Shaffer

About David Shaffer

Successful, analytical and adaptable senior management experience in corporate IT operations, large-scale initiatives, systems architecture, change management and roll-out of enterprise solutions with global market leaders. Widely recognized for expertise in technology deployment, enterprise service management, asset management, infrastructure development, product architecture, building teams, and multi-project delivery. US Air Force Veteran. Certified Snow License Manager User; Certified Flexera One Administrator Self-motivated to achieve maximum productivity, ensure total client satisfaction, maintain peak availability and meet aggressive organizational objectives. Rapid delivery and support for capitalization efforts; cost/benefits analysis, budget forecasting, expense controls and overall account management. Solid expertise in driving process improvements, guiding procurement and installing critical systems in collaboration with top management, industry vendors and key decision-makers. Effective hiring, training, supervision, deployment, mentoring, and development of top-notch IT teams at management, staff and field levels in diverse corporate settings. Fuel breakthrough results by driving governance & compliance, defining & strengthening controls, and reducing costs.AREAS OF EXPERTISEIT Operations Systems Architecture Relationship Building Strategic Planning Process Optimization Enterprise Service Management Performance Analytics Project Accountability Budgeting Work Scope Definition Quality Assurance Systems Integration Client Relations Building Highly-Performing Teams Governance, Controls, Compliance Contract and Vendor Management Software Licensing Program & Project Management Cert. ITIL v3 Foundations Certified SW Asset Manager (CSAM) Certified IT Asset Manager (CITAM) Practical IT Asset Manager (PITAM)

Experience

1. Lead Consultant, IT Portfolio Management Itam

   SoftwareOne

   Feb 2020 — Present · Milwaukee, WI, US

   Manage, lead and deliver large and/or complex SLM managed services and projects, including software life cycle management, licensing compliance, and software audit initiatives for large, enterprise clients. Ensure effective knowledge transfer to clients and support teams of relevant ITAM-related concepts. Oversee ITAM tools\' operational quality and effectiveness at client locations. Coordinate technical support. Provide guidance and support to associates and consultants for any SLM-specific service engagements, driving quality and ensuring that standard SLM Service and project methodologies are followed in all engagements. Contribute to efforts of Sales and Solution teams in services growth and expansion; Support Global Service architects and Global delivery in the refinement of existing services and processes. Monitor and calculate value and return on investment for client on services experience.

Education

• University of Phoenix

  Information Technology

• University of California, Berkeley

  Cert, Corporate Financial Management

• De Anza College

  Undergraduate Studies

Skills

• Itil
• Configuration Management
• IT Asset Management
• Total Cost of Ownership
• Sdlc
• IT Strategy
• Program Management
• Process Improvement
• Business Analysis
• IT Management
• Cross-Functional Team Leadership
• Business Intelligence
• Project Management
• Team Leadership
• IT Service Management
• Pmo
• Disaster Recovery
• Strategic Planning
• Retail
• Information Technology
• Enterprise Architecture
• Negotiation
• Vendor Management
• Management
• Governance
• IT Configuration Management
• Point of Sale
• Retail Systems Support
• IT Governance
• Training
• Strategy
• Integration
• Leadership
• Quality Assurance
• IT Operations
• Change Management
• Enterprise Software
• Software Development
• Analytics
• Analysis