David M.

Team Lead (Contractor) @Citizens Property Insurance Corporation

Tampa, FL, US

Direct cross-functional team of staff members with focus on streamlining claim and claims management processes. Oversee workload distribution within the team, ensuring prompt and efficient processing of claims in Good Faith. Practices Servant Leadership style of management, which fosters an environment of communication, cooperation, efficiency, and professional fulfillment for team members and colleagues in both team and individual work settings. Recognized as an active member that established and organized claims litigation department. Improved team performance by organizing and delivering individual-centric training sessions on claims and litigation case management. Guaranteed compliance with all relevant laws, regulations, and internal policies while overseeing the team\'s activities. Built and maintained collaborative relations with clients and legal professionals involved in the claims and litigation process. Identified areas of improvement and implemented best practices to achieve operational efficiency and improved culture. Minimized legal and financial risks for the organization related to claims and litigation matters. Experienced Corporate Representative in Deposition and Trial settings. Interviewed potential Litigation Specialists. Reviewed and either approved/denied reserve, invoice and check requests submitted by Litigation Specialists. Examined whether files requested should be moved to settlement. Trained adjusters in standard operating procedures including deadlines, daily activities, laws, QA and subrogation among others. Organized Trial Coverage for Litigation Specialists who were overbooked. Trained and guided 2 litigation specialists who were promoted to Team Lead roles. Attended Mediations on behalf of Litigation Specialists.

Walden University

Master of Business Administration - MBA

Florida State University

Bachelor of Science - BS