David Lugo
Itsm Administrator @IES Communications
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WORK HISTORY
Itsm Administrator @IES Communications
As an ITSM Administrator, I am responsible for the administration, configuration, and optimization of Jira Service Management (Cloud) in large-scale corporate environments. My role focuses on ensuring IT service management processes are aligned with best practices and business needs.
EDUCATION
I.U.T. Cumana
Master's degree, Network and System Administration/Administrator
Instituto Universitario Politécnico Santiago Mariño
IT Engineer's degree, Information Technology
SKILLS
ABOUT DAVID LUGO
Senior Systems Administrator with 20+ years of experience supporting and managing enterprise IT environments across on-prem, cloud, and hybrid infrastructures.I help organizations keep their critical systems secure, reliable, and scalable, working at the intersection of infrastructure, cloud, identity, and security.I started my career as a Network Analyst in the banking sector and later worked as a Systems Administrator, Network & IT Support Engineer, and IT Lead across Banking, Oil & Gas, IT Services, and Healthcare environments. Core expertise:Identity & Access Management: Active Directory, Microsoft Entra ID (Azure AD), SSO, Conditional AccessCloud & Infrastructure: Microsoft Azure, AWS, VMwareEndpoint & Device Management: Microsoft Intune, Workspace ONESecurity, Backup & DR, and mission-critical systems supportITSM platforms: Jira Service Management, IvantiI have extensive experience collaborating with cloud, network, security, and engineering teams to improve system reliability, security posture, and operational efficiency in high-availability environments. Education & CertificationsBachelor’s in Systems Engineering | Postgraduate specialization in TelecommunicationsCompTIA A+| AWS Certified Cloud PractitionerI’m driven by continuous improvement, modern infrastructure practices, and contributing to stable, secure, and high-performing enterprise environments.
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