David Heath
- Role
- Multi-site Service Manager at AMLI Residential
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About David Heath
Award-winning leader offering extensive multifamily management, maintenance, and…
Experience
Multi-site Service Manager
Jan 2015 — Present
Manage two luxury, high rise properties comprised of 632 residential units and commercial space, maintain the Buckhead Park greenspace shared by three properties, and lead two teams, including 6 Technicians. Collaborate with service managers to provide guidance to team in carrying out complicated tasks while organizing training programs for improving teams’ performance and implementing effective practices across campuses. Manage operations, inspections and repairs of property buildings/grounds. Identify and analyze problems/repairs in areas such as HVAC, electrical, plumbing, appliance, carpentry, drywalling, low/high voltage, exterior structural, pool operation, heat pumps and R22 conversions. Create scope of projects for determining and documenting a list of specific project goals, deliverables, features, functions, tasks, deadlines, and costs. Generate RFP for providing a procurement framework to streamline the initial stages of contractor solicitation. Select vendors, tactfully negotiate contracts, and oversee capital improvement projects. Spearhead environmental programs and projects. • Acknowledged for completing 100% of work orders in just 48 hours and 95% in just 24 hours through exceptional management of processes and team. • Leveraged professional expertise to save 90 man-hours per year by streamlining preventative maintenance/inventory tracking through multiple software. • Achieved 4.92% maintenance satisfaction rate in 2019 due to excellent performance. • Saved 15% of budget in 2019 by utilizing innovative methods to control the budget. • Attained National Service Manager of the Year award in 2019 as a result of maintaining main property at the highest level, while serving as interim service manager for other 2 properties, serving on acquisition team, and ranking in 3rd place in dashboard scores. • Saved annual outsourcing costs by taking necessary steps/action for bringing water remediation in the house. • Directed capital improvement projects.
Skills
- Sip Trunking
- Co-Location
- Tdm
- Sales
- Optical Fiber
- Sip
- Ds3
- Sales Process
- Unified Communications
- Big Data
- Account Management
- Sales Management
- Telecommunications
- Ip
- Enterprise Software
- Ethernet
- Salesforce.com
- Selling
- Pri
- Direct Sales
- Cloud Computing
- Wan
- Telephony
- Strategic Partnerships
- Professional Services
- Private Line
- Customer Retention
- Sales Operations
- T1
- Mpls
- Hosted Services
- Broadband
- Leadership
- Crm
- Wireless
- Metro Ethernet
- Cold Calling
- Data Center
- Sdlc
- Long Distance
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