David Leibowitz

About David Leibowitz

I’m a hands-on customer success leader and and individual contributor with broad and deep experience across B2B and enterprise software, helping organizations transform post-sales execution, build high-performing teams, and drive measurable retention, growth, and advocacy.I’ve built and led small and large global teams supporting thousands of customers through digital, hybrid, and high-touch engagement models—driving operational excellence and customer outcomes through people, process, and technology. My approach balances strategic transformation with hands-on execution and data-driven leadership.At Veracode, I led onboarding transformation initiatives that improved time-to-value and set in motion a $10M ARR uplift in the years that followed. At Oracle, I managed the HCM Cloud customer base within a $1.4B portfolio and later directed ERP and HCM Cloud success delivery, shaping foundational Platinum and Advanced Services models that improved retention and predictability across cloud portfolios.Earlier, I built and scaled customer success, consulting, operations, and sales organizations for companies ranging from high-growth startups to global enterprises—and never lost sight of my individual-contributor roots, delivering customer adoption, retention, and expansion firsthand. That balance of strategic leadership and direct execution continues to shape how I lead today: focused on measurable customer value, organizational clarity, and sustainable growth.My focus has always been on connecting strategy to execution—helping teams and customers succeed at scale. Whether transforming Customer Success organizations, strengthening retention and growth, or aligning GTM and post-sales execution, I bring a hands-on, data-driven approach to achieving measurable outcomes and sustainable impact.

Experience

1. Enablement Manager - Payer & Vendor Success

   Bottomline

   Dec 2025 — Present · Boston, MA, US

   Global financial technologies provider specializing in secure B2B payments and invoicing automation.Responsible for clarity, consistency, and enabling targeted business outcomes across Payer and Vendor Success by standardizing and operationalizing the Bottomline Success model, and by strengthening cross-functional collaboration and alignment through processes, playbooks, KPIs and reporting frameworks.• Define, refine, and operationalize the Payer and Vendor Success model in partnership with leadership.• Build and maintain process maps, playbooks, SOPs, and enablement assets that strengthen team effectiveness and customer outcomes.• Establish and evolve KPIs and reporting frameworks that improve visibility into performance and support measurable improvements.• Contribute to the design and rollout of systems and tooling enhancements that support workflow consistency, data quality, and operational execution.• Support onboarding and ramp for Payer and Vendor Success team members through clear, practical enablement resources and documentation.

Education

• SUNY New Paltz

  Bachelor of Science, Business Administration

Skills

• Contact Centers
• Management Consulting
• Oracle Applications
• Solution Selling
• Enterprise Software
• Sales Management
• Sales Operations
• Professional Services
• Lync
• Sales
• Strategic Partnerships
• Saas
• Executive Relationships
• Program Management
• Pre-Sales
• Complex Sales
• Crm
• Salesforce.com
• Sales Enablement
• Demand Generation
• Account Management
• Erp Oracle
• Cloud Computing
• Erp
• Selling
• Sales Process
• Sharepoint
• Software Industry
• Business Intelligence
• Management
• Process Improvement
• Business Process
• Consulting
• Unified Communications
• Leadership
• Business Process Improvement
• Business Development
• Software Implementation
• Customer Relationship Management (Crm)
• Workforce Management