David Carr

About David Carr

With over 25 years of experience with software and solutions, I have developed and delivered high-quality software products for cloud and premise-based environments by collaborating with sales, marketing and development teams across different geographies. In my current software engineering role in a Scaled Agile Framework environment, I leverage my skills in project management, cross-functional coordination, and stakeholder relations to effectively manage time and resources in order to deliver software solutions that provide high customer value and resolve customer issues quickly and efficiently. I am passionate about understanding technical issues and emerging technologies and how they fit within the business strategy. My goal is to provide integrated solutions that enhance the overall value to customers and align with a shared vision and mission.

Experience

1. Customer Success Engineer

   利盟

   Apr 2013 — Present · Lexington, KY, US

   Collaborate with multiple development teams in different geographies to set priorities for future product releases and enhancements. Effectively manage Lexmark time and resources while remaining responsive to the customers needs and ensuring customer satisfaction with existing and new product development. Manage field issues for Cloud and premise based software products using engineering problem solving approach. Engage customers and support teams internationally to train on functionality, set expectations, clearly communicate status updates with all stakeholders, and to quickly and effectively resolve customer issues.

Education

• Western Kentucky University

  Bachelor of Arts, Mathematics

  1987 — 1991

• Western Kentucky University

  Bachelor of Science, Computer Science, Business Administration

  1991 — 1995