David Layson

About David Layson

Operational excellence starts with intentionality. I care about how work gets done — understanding the product, the systems behind it, and the “why” behind the problem, not just fixing symptoms. I’m naturally curious and always looking to work more efficiently, accurately, and with purpose.I’ve spent the last decade across customer success, account management, and business operations, leading cross-functional initiatives that scaled complex operations and improved customer experience. That includes managing 700+ customer portfolios, driving a 177% increase in sales, and optimizing delivery and fleet networks, and internal stakeholder operations through data-driven process design.I’m big on relationships — building trust, bringing teams together, mentoring others, and creating systems that help people do their best work and deliver real impact.

Experience

1. Sr Business Operations - Delivery & Mobile Operations

   Rivian

   Sep 2024 — Present · Costa Mesa, CA, US

   Lead end-to-end vehicle delivery operations across factory-to-customer lifecycle in a rapidly scaling EV manufacturer-Drive 98% on-time delivery performance through real-time operational dashboards and bottleneck analysis-Reduced dwell time 20% by redesigning handoff workflows and introducing SOP standardization-Increased delivery throughput 25% by optimizing pipeline metrics and takt time analysis-Maintain 100% compliance accuracy across contracts and titling documentation in a regulated environment-Partner with Product Development and cross-functional teams to launch pilot programs informed by frontline feedback, reducing workflow friction by 30%-Lead cross-functional event activations (LA Auto Show, SXSW, disaster relief initiatives) coordinating multi-department execution

Education

• Notre Dame High School

  High School Diploma

• University of California, Riverside

  Bachelor's degree, Sociology with Focus on Administrative Studies