David Klein
Director, Customer Journey, Product & Service @VIA Rail Canada
Signup · Get unlimited contacts
WORK HISTORY
Director, Customer Journey, Product & Service @VIA Rail Canada
Montreal, QC, CA
Responsible for designing and managing the passenger experience across all phases/touchpoints of the customer journey, optimizing VIA\'s product & service offering with a customer and revenue/cost focused mindset.
EDUCATION
McGill University
Bachelor of Science, Chemistry
McGill University
MBA
SKILLS
ABOUT DAVID KLEIN
An accomplished Marketing and Product Innovation Executive with a proven track record of developing and transforming Marketing vision and strategy into reality through strong organizational leadership and outstanding implementation skills. A passionately customer focused and results driven marketing leader.Committed to excellence and leveraging consumer insight, creativity, innovation and collaboration to drive measurable business results. An exceptional people leader who inspires trust and teamwork, and successfully motivates and retains top people. Core Competencies include:• Brand Strategy & Management• Multi-Channel Communications & Integration• Digital & Mobile Media• Data Analytics• Customer Segmentation• Consumer Research• Loyalty Marketing & Management • Direct Marketing • Marketing Operations• Client Management & Consulting
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.